Quality

Quality

Delivering “Excellence in Every Case®” is the mission of Customized Distribution Services, Inc.  This statement embodies our commitment and dedication to a level of service that continuously exceeds customer expectations.

We strive to deliver business excellence by:

  • Dedicating ourselves to understanding the voice of the customer through open, honest, and frequent communications
  • Providing a safe and secure environment for employees and our client’s assets
  • Establishing operating principles and procedures that direct the organization and deliver customer expectations
  • Involving CDS associates in training and educational opportunities
  • Listening to employee recommendations to improve methods and processes
  • Building the capability of our organization by continuously looking for improvement opportunities
  • Committing ourselves to a “5S” culture
  • Building capability and flexibility through fact-based decision making and sound investment in people, technology, warehouse equipment and materials
  • Establishing relationships with industry groups and suppliers in order to stay current with trends and developments

At Customized Distribution Services, Inc., we are committed to being focused in our approach to safety, quality, customer service and continuous improvement.

It isn’t just who we are; it’s what we do.